IAG support

Get help with your IAG service.

Report a payment, access, voucher, coverage, connection, Student AI, or student portal problem. Include the information needed to trace the issue, but never send a password, full payment credential, or private access code in a public message.

Report an issue Email support

Direct support

WhatsApp +233 55 268 6375 or email support@iagafrica.org.

Payment problem

Keep the transaction reference. Do not pay again while the first transaction is pending or if money left your account.

Access is missing

Open the student portal with the purchase email. Report the issue if payment is confirmed but access is unavailable.

Connection problem

Include your hostel, room or block, the time the problem started, and whether other devices are affected.

Student AI question

IAG Student AI is in controlled rollout. Tell us what you study and which learning support would be useful.

Report an issue

Tell us what happened and where you use the service.

Complete the details below. IAG will prepare a structured WhatsApp ticket for you to review before sending to support.

Full name

Email used for purchase

Hostel

Issue type

Describe the issueRemove passwords, full payment credentials, and private access codes before sending.

IAG uses support information to investigate and respond. Read the Privacy Notice for more information.