1. Select the correct hostel
Package availability can differ by location. Choose where you will use the service.
A clear path from selection to support
Know what happens before you pay.
IAG matches packages to supported hostel locations. You choose the hostel, compare the catalogue, connect the purchase to your contact details, complete payment, and follow the access instructions provided for the order.
Safety first
If a transaction is pending or confirmed without access, keep the reference and report the issue. Do not pay again until the first status is clear.
Your IAG package journey
Six steps. One accountable path.
Every step is designed to reduce wrong location purchases, duplicate payments, missing access, and support confusion.
2. Compare the package facts
Review the price, duration, allowance, device limit, start rule, and fair usage information.
3. Connect your account details
Enter an email address and phone number you can access. Your email connects the purchase to the portal and support.
4. Confirm and pay
Check the merchant identity, amount, hostel, and package before approving payment. Keep the reference.
5. Retrieve access
Follow the instructions displayed after payment and open the student portal using the purchase email when instructed.
6. Get help without paying twice
If payment is pending or access is missing, report the issue before starting another transaction.
Protect your payment
Use official IAG routes and keep private information private.
Confirm that you are using iagafrica.org or an official IAG portal before entering information. IAG support will not ask you to publish a password, full payment credential, or private access code in a public message.
Confirm the merchant identity and exact amount.
Keep the transaction reference until access is active.
Do not repeat a payment while the first is pending.
Use support@iagafrica.org when you need help.