This page explains the information CampusConnect may collect when students buy packages, use vouchers, open support tickets, or access the student portal.
Depending on the service used, we may collect a student’s name, phone or WhatsApp number, hostel, block or room, package choice, payment reference, voucher code, device/session details, student portal activity, and support-ticket messages.
We use this information to confirm payments, activate vouchers, deliver package details, troubleshoot connection issues, respond to support tickets, prevent unauthorized voucher sharing, and maintain reliable hotspot service.
Payment references and package records help us match students to the correct voucher or login details. Students should never post transaction IDs, voucher codes, or personal details publicly.
Hostel or location information is used to recommend the correct package, understand coverage issues, route support requests, and plan network improvements in high-demand student areas.
Support tickets may include hostel, room, issue type, urgency, voucher code, payment reference, and issue description. This information is used only to resolve the reported problem and improve support quality.
Access to student records should be limited to authorized support or admin staff. Do not publish student phone numbers, payment references, voucher codes, ticket messages, or account records publicly.
Students may contact support to correct account details, ask about package or voucher history, or request removal of information where your school rules, provider rules, and local law allow.
This template is not legal advice. Before launch, update this page with your official business name, country-specific data protection requirements, school rules, payment provider terms, and real support contact details.