1. Hostel selection
Students should select the hostel or location where they will use the hotspot. Package availability, speed, coverage notes, and support routing may depend on the selected hostel.
Package terms
Clear student rules for hotspot package purchases.
This page explains package activation, expiry, device limits, fair usage, refunds, replacement rules, and what students should send after payment.
2. Package activation
After payment, students should send their full name, WhatsApp number, hostel, room/block, selected package, and transaction reference. Voucher delivery target can be updated to match your real workflow.
3. Duration and expiry
Package duration starts according to your hotspot system rules. Some vouchers may start immediately after activation, while others may start after first login. Update this text to match your actual backend.
4. Device limits
Each package has a device limit. A one-device package should not be shared across multiple devices unless your hotspot backend allows it.
5. Fair usage
Unlimited or high-volume packages may be managed under fair usage rules to keep the network stable for all students, especially during peak study and entertainment hours.
6. Refund policy
Refunds are reviewed case by case to protect students while also preventing package misuse. Students must report any payment or activation issue as soon as possible and provide the payment reference, selected hostel, package name, phone number, and voucher code where available.
- Eligible for refund or replacement: duplicate payments, confirmed failed activation, unsupported hostel/location selected before use, or a package that was paid for but not delivered.
- Not usually refundable: used vouchers, expired packages, wrong package selection after successful activation, poor performance caused by unsupported devices, or shared login details that exceed the package device limit.
- Replacement first: where possible, support may issue a replacement voucher or correct the package before processing a cash refund.
- Review window: refund requests should be submitted within 24 hours of payment or failed activation, unless your official business policy says otherwise.
7. Support requirements
When raising a ticket, students should include hostel, room/block, voucher code, payment reference, package name, device type, and a short issue description so support can help faster.
8. Important notice
This is a template terms page. Replace the placeholders with your official package rules, pricing policy, voucher backend behavior, school rules, and real business contact details before launch.